Return, refunds, and exchange policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund, exchange, or replacement.

Given the perishable nature of our products, and special packaging that is required for shipment, orders are exempt from being returned. We will only ask you to return your products under special circumstances. If eligible, you will receive either a replacement for your order, or a refund at our discretion.

We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

 

Refunds & replacements

We only replace or refund items if they are received defective or damaged. If requested, photo proof must be provided before a refund or replacement is approved. If you need to exchange it for the same item, send us an email at hello@wtrmlnwtr.com.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@wtrmlnwtr.com.